Terms of Service

Acceptance of Terms

Welcome to nexolumira.top. These Terms of Service ("Terms") govern your use of our website nexolumira.top and professional mentorship services provided by nexolumira.top d.o.o., a company registered in Croatia with registration number 852369741 ("Company," "we," "our," or "us").

By accessing our website, engaging our services, or creating an account with us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms apply to all users of our website and services, including clients, mentors, and visitors. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

Description of Services

nexolumira.top provides professional mentorship platform services, including but not limited to:

• Career development mentorship and guidance
• Industry transition support and planning
• Leadership development programmes
• Professional skill assessment and development
• Networking and relationship building guidance
• Educational pathway consultation
• Work-life balance coaching

Our services are provided through various formats including one-on-one mentorship sessions, group programmes, virtual consultations, and educational resources. Specific service details, duration, and deliverables will be outlined in individual service agreements.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to affected clients.

User Obligations

As a user of our services, you agree to:

• Provide Accurate Information: Supply truthful, accurate, and complete information about yourself and your professional background
• Maintain Confidentiality: Keep confidential any proprietary information, methodologies, or insights shared during mentorship sessions
• Respect Boundaries: Maintain professional conduct and respect the time, expertise, and boundaries of mentors and staff
• Attend Scheduled Sessions: Arrive punctually for scheduled appointments and provide reasonable notice for cancellations or rescheduling
• Comply with Laws: Use our services in compliance with all applicable laws and regulations
• Protect Account Security: Maintain the security of your account credentials and notify us immediately of any unauthorised access
• Provide Feedback: Participate constructively in the mentorship process and provide honest feedback when requested

You are prohibited from:

• Using our services for any unlawful or unauthorised purpose
• Attempting to gain unauthorised access to our systems or networks
• Sharing, distributing, or reproducing proprietary materials without permission
• Harassing, threatening, or engaging in inappropriate behaviour towards mentors or staff
• Recording sessions without explicit written consent from all parties
• Using our services to compete directly with our business or solicit our mentors for independent services

Payment Terms and Cancellation Policy

Payment terms and pricing for our services will be specified in individual service agreements or invoices. General payment conditions include:

• Payments are due according to the schedule specified in your service agreement
• All prices are quoted in Euros (EUR) and include applicable VAT where required
• Late payment may result in suspension of services and additional charges
• Refunds are provided according to our cancellation policy outlined in service agreements
• We reserve the right to modify pricing with 30 days' written notice

Cancellation and rescheduling policies:

• Individual sessions may be cancelled or rescheduled with at least 24 hours' notice
• Cancellations with less than 24 hours' notice may be subject to charges
• Long-term programme cancellations are subject to the specific terms in your service agreement
• Refunds for cancelled services will be processed according to the terms specified in your agreement

Intellectual Property

All content, materials, methodologies, and intellectual property provided through our services, including but not limited to written materials, presentations, assessments, frameworks, and proprietary processes, are owned by nexolumira.top or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to use our materials solely for your personal professional development during the term of your service agreement. This licence does not permit you to:

• Reproduce, distribute, or share our proprietary materials with third parties
• Modify, adapt, or create derivative works from our content
• Use our materials for commercial purposes or to provide services to others
• Remove copyright notices or proprietary markings from any materials
• Reverse engineer or attempt to extract our methodologies or processes

Any feedback, suggestions, or ideas you provide regarding our services may be used by us without restriction or compensation.

If you believe that any content on our website or in our services infringes your intellectual property rights, please contact us at [email protected] with details of the alleged infringement.

Confidentiality and Privacy

We understand the sensitive nature of career and professional discussions and are committed to maintaining strict confidentiality. Our confidentiality obligations include:

• Keeping all personal and professional information shared during sessions confidential
• Not disclosing your participation in our services without your consent
• Implementing appropriate security measures to protect your information
• Ensuring our mentors and staff adhere to confidentiality agreements
• Only sharing information when required by law or with your explicit consent

You also agree to maintain confidentiality regarding:

• Proprietary methodologies and processes used in our services
• Information about other clients you may encounter
• Personal information shared by mentors during sessions
• Business information and practices of nexolumira.top

For detailed information about how we handle your personal data, please refer to our Privacy Policy.

Limitation of Liability

While we strive to provide exceptional mentorship services, you acknowledge that professional development outcomes depend on numerous factors, many of which are beyond our control. Therefore, we cannot guarantee specific career outcomes or results.

To the maximum extent permitted by law, nexolumira.top, its directors, employees, mentors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Career setbacks or employment-related issues
• Emotional distress or personal injury
• Loss of data or information
• Third-party claims or actions
• Damages resulting from your reliance on advice or guidance provided

Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific services giving rise to the claim.

This limitation of liability applies regardless of the legal theory on which the claim is based, including breach of contract, negligence, or any other tort. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Professional Disclaimer

Our mentorship services are designed to provide guidance, support, and professional development assistance. However, you acknowledge and agree that:

• We do not provide legal, financial, medical, or therapeutic advice
• Our services are not a substitute for professional counselling or therapy
• Career decisions and professional choices remain entirely your responsibility
• We cannot guarantee employment opportunities, promotions, or specific career outcomes
• The effectiveness of mentorship depends on your active participation and commitment
• Results may vary based on individual circumstances, market conditions, and external factors

If you require professional advice in legal, financial, medical, or therapeutic matters, you should consult with qualified professionals in those respective fields.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Croatia. However, we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property rights.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory rights as a consumer.

We will attempt to resolve any disputes through good faith negotiations before resorting to formal legal proceedings. For dispute resolution enquiries, please contact us at [email protected].

Termination

Either party may terminate the service relationship in accordance with the following provisions:

Termination by You:

• You may terminate your service agreement at any time with written notice
• Termination terms and refund policies will be as specified in your service agreement
• You remain responsible for any outstanding payments for services already provided
• Confidentiality obligations continue after termination

Termination by Us:

• We may terminate services immediately for breach of these Terms
• We may terminate with reasonable notice for operational reasons
• We may suspend services for non-payment or inappropriate conduct
• Termination for cause does not entitle you to refunds for services already provided

Upon termination:

• Your access to our services and materials will cease
• You must return or destroy any proprietary materials in your possession
• All payment obligations for services provided remain due
• Provisions regarding confidentiality, intellectual property, and limitation of liability survive termination

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• War, terrorism, civil unrest, or government actions
• Internet outages, telecommunications failures, or technical infrastructure issues
• Labour strikes or disputes
• Supplier failures or third-party service interruptions

During force majeure events, we will make reasonable efforts to provide alternative service delivery methods and will resume normal operations as soon as reasonably possible.

Miscellaneous Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and nexolumira.top regarding the use of our services.

Severability: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any affiliate or successor entity.

Notices: All notices required under these Terms must be in writing and sent to the contact information provided below.

Language: These Terms are written in English, and any translations are provided for convenience only. In case of conflict between versions, the English version shall prevail.

Updates to Terms

We reserve the right to update these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Post the updated Terms on our website
• Update the "Last Updated" date at the top of this document
• Notify existing clients by email or through our website
• Provide reasonable notice before changes take effect

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of our services.